Client background: A multi-provider general practice engaged Better Practice Solutions for a temporary contract to clean up outstanding insurance claims. The office was preparing for a transition out of Participating Provider status and needed support to resolve aged receivables before moving forward with a new financial model.
The Challenge
The practice carried a significant backlog of insurance claims, with the majority of aged balances over 60 days. These lingering claims tied up revenue and created unnecessary risk as the office prepared to operate outside of network participation.
Our Solution
Better Practice Solutions applied our proven claims workflow systems to aggressively pursue outstanding insurance claims, focusing on the oldest balances first. We streamlined follow-up, identified process gaps, and ensured claims were resolved efficiently while stabilizing current insurance A/R.
The Results (Aug 2024 – Jul 2025)
- Over-60-day insurance A/R reduced by nearly 90%
- All >90-day insurance claims cleared
- 31–60 and 61–90 buckets cleared completely
- Insurance A/R stabilized, giving the practice a clean slate moving forward
Key Takeaway
Temporary engagements can provide rapid results and lasting impact. In less than a year, this multi-provider GP practice eliminated aged insurance claims and entered its next phase of operations with financial clarity — proof that better is always possible.
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